TXcess Surplus Store Policy

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TXcess Surplus Computer Parts Store: Store Policies

You Get Affordable Computer Parts... Plus Peace Of Mind!

You don't have to pay extra to get exceptional products or service from us because we put you before the bottom line. Just read our policies below... and see how it all works for you.

Your Computer Parts Come With A 30-Day, 100% Money-Back Guarantee

100% Money-Back Guarantee

Every item you purchase from us includes a 30-Day, 100% Money-Back Guarantee...and a Hassle-Free Return Policy.

If you ever have any questions or problems with your order... all you have to do is call. Our phone number is located at the bottom of this page and it is also included in every e-mail we send to you.

And unlike some online sellers, we really do try our best to answer the phones during business hours (from 9 AM - 5 PM, Monday - Friday, Central Standard Time). But if we miss your call, leave a message and we'll call you back as soon as possible.

It's Easy and Safe For You To Pay Online

PayPal and Credit Cards

We accept credit cards, PayPal, money orders and checks. We also process credit card payments via the phone or Fax.

PO's may be accepted from accredited institutions with pre-approval, but some items are exempt. Please call for PO approval and/or instructions before you buy. Our phone number is listed at the bottom of this page.

*NOTE To Texas Buyers Only: All Texas buyers must pay 8.25% sales tax... or send us a copy of your Texas Tax ID. We can't process the order until we receive the Texas sales tax or your Texas Tax ID.

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Your Order Is Professionally Packed and Ships Quickly

We usually ship the same day we receive your order and we'll send you a shipping confirmation after your product ships. We ship via USPS and UPS and have daily UPS pickup.

If you pay with PayPal or credit card your item will be shipped to the confirmed account address only. All items over $250 require signature confirmation.

We use UPS for parcel delivery in the lower 48 States. We ship to Alaska and Hawaii via USPS Priority Mail. International shipments are sent via USPS Global Express Mail (EMS).

NOTE: If Flat Rate shipping charges are quoted, they are based on shipping in the contiguous U.S ONLY.

Additional shipping charges may be required for shipment to Alaska and Hawaii. Please e-mail us to determine if additional charges are required for shipping your item to Alaska or Hawaii.

We do not ship to Afghanistan, Africa, Cuba, Iran, Iraq, Libya, North Korea, Sudan, or Syria. No exceptions.

All items are professionally and carefully packed to ensure safe delivery.

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You're Completely Covered With Our 30-Day, 100% Money-Back Guarantee

Satisfaction Guaranteed

We want you to be so happy... that you come back and buy from us again.

That's why everything you buy from us includes a 30-Day, 100% Money-Back Guarantee.

And if you decide you don't want your order, all you have to do is contact us for a Return Merchandise Authorization Number (RMA).

And You Also Get A 30-Day Hassle-Free Refund Policy

How Our Refund Policy Works:

The only requirement is that you contact us (within 30 days of your original purchase) and request an RMA number... so we know you are returning your product for a refund.

Call or send us an e-mail to get your RMA number... BEFORE you return any item. Items received without an RMA number must be returned to the sender because it could go to the wrong department!
Then ship the product back to us within 30 days of your original delivery date (in the original shipping box if possible). Please write your RMA number on the outside of the shipping box. Return it to the address below.

RMA Return Shipping Address:

TXcess Surplus
Attn: RMA # (Put Your RMA Number Here)
598 Greenhill Drive, Suite A
Round Rock, Texas 78665

We'll issue your refund as soon as we confirm the Serial Number of the returned item matches our records.

That's all you need to do. Your refund monies will be issued in the same method you paid.

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100% Money-Back Guarantee

The Bottom Line: We want you to be so happy with our products and our service... you'll want to brag about us to your friends... and hopefully you'll come back and buy from us again!

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Doug Heihn, TXcess Surplus President

Thanks for shopping TXcess Surplus