TXcessSurplus.com > Store Policies
You Get Affordable Name Brand Products
And A 100% Money-Back Guarantee!
You don't have to pay extra to get exceptional products or service from us because we put you before the bottom line. Just read our policies below... and see how it all works for you.
Your Computer and Electronic Parts Include A 100% Money-Back Guarantee
Every item you purchase from us includes our own 30-Day, 100% Money-Back Guarantee... and a Hassle-Free Return Policy.
If you ever have any questions or concerns about your order all you have to do is e-mail us or call our Customer Service Department at 1-512-671-6677, Monday - Friday, 9 AM - 5 PM (Central Standard Time).
You Can Shop Here Safely... And Save A Lot Of Money
We accept Credit Card payments through our secure server, but we don't process Credit Cards over the phone or Fax. We also accept PayPal, Money Orders and checks.
PO's may be accepted from accredited institutions with pre-approval, but some items are exempt. Please call us for PO approval and/or instructions at 1-512-671-6677, Monday - Friday, 9 AM - 5 PM (Central Standard Time).
*Tax Note: All shipments to any Texas address requires an 8.25% Texas Sales Tax... unless you have a Texas Sales Tax ID. If you have a Texas Tax ID you need to send us copy of it for our files before we can process and ship your order.
You Get Quick Shipping, Order Confirmation, And A Tracking Number, Too
We usually ship your item the same day we receive your order... if you pay before 1PM (Central Standard Time) and we'll send you a Shipping Confirmation Number after your product ships.
You choose your shipping method and time-frame. We ship via USPS and UPS... and we have daily UPS pickup. You can choose your carrier and compare all shipping costs during checkout. You can change you shipping options on the drop down list.
All of your items are professionally and carefully packed to ensure safe delivery.
*Multi-Item Orders: We combine shipping when you order additional items at the same time... to help you save on shipping charges. Our shopping cart automatically updates your total shipping cost when you add or remove products. And it's easy to use, too.
If you pay with PayPal or a credit card your item will be shipped to the confirmed account address only. All items over $250 require signature confirmation.
NOTE: If you have any questions or concerns about shipping, please call our Customer Service Department at 1-512-671-6677, Monday - Friday, 9 AM - 5 PM (Central Standard Time).
*We do NOT ship to Afghanistan, Africa, Cuba, Iran, Iraq, Libya, North Korea, Sudan, or Syria.
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You're Completely Covered With Our 30-Day, 100% Money-Back Guarantee
We want you to be so happy... you come back and buy from us again.
That's why TXcess Surplus offers a 100% money-back refund or an RMA replacement (with NO restocking fee), if your product is defective or damaged.
And if you decide you don't want your order, all you have to do is contact us within 30 days for an RMA number -- then ship it back to us -- and we'll give you a refund.
And You Also Get A 30-Day Hassle-Free Refund Policy
How Our Refund Policy Works:
The only requirement is that you contact us (within 30 days of your original purchase) and request an RMA number... so we know you are returning your product for a refund.
TXcess Surplus offers a 100% money-back refund or an RMA replacement, without any restocking fee, to support customers who have received a defective or damaged product.
*Restocking Fee Note: Unless the product is defective or the return is a direct result of a TXcess Surplus error, TXcess Surplus may charge a restocking fee of up to 15% of the purchase price paid, plus any applicable sales tax.
Call or send us an e-mail to get your RMA number... BEFORE you return any item. Items received without an RMA number must be returned to the sender!
Then ship the product back to us within 30 days of your original delivery date (in the original shipping box if possible). Please write your RMA number on the outside of the shipping box. Return it to the address below.
RMA Return Shipping Address:
Attn: RMA # (Put Your RMA Number Here)
598 Greenhill Drive, Suite A
Round Rock, Texas 78665
We'll issue your refund as soon as we confirm the Serial Number of the returned item matches our records.
That's all you need to do. Your refund monies will be issued in the same method you paid.
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The Bottom Line: We want you to be so happy with our products, prices, and service... you'll want to brag to your friends about what a great deal you got from the TXcess Surplus Computer Store. And hopefully you will come back soon and buy from us again!
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