TXcessSurplus.com > Frequently Asked Questions
Frequently Asked Questions
Please read our frequently-asked-questions below to find quick answers. More information can be found on our Customer Service page.
1. Product Information
Q. How do I find more information about a product?
A. Click on the 'More Details' link or click on the picture next to the item you want and the product details page will load with more information about this item.
Q. Do you have all the products on your website in stock?
A. Yes! We have several thousand items online and our stock quantity information is linked directly to our inventory system, but this information can be slightly delayed. The item's quantity shown in the store is for items in stock, but if you haven't already placed your order, the product may have been sold.
Q. Where can I get more details about the product's condition?
A.We try to describe each product on this site as accurately as possible. Go to our Product Condition Definitions page to learn more about the product condition terms we use.
Q. Do you have any great deals on the site?
A. We try to make sure all our prices are real deals, but check out our Blowout Sale page for special prices.
Q. What are your best sellers?
A. We've put our most popular items from each category (Laptops, Desktops, and Servers) on our Home page.
Q. I can't find the product I want in your store. Do you have more?
A. Everything we have in stock is listed in our store. Some OEM parts are identical, but have several different part numbers. Dell does this a lot. If you can't find the exact part number you need, try searching for the item's name. BTW: We list new products and add inventory every business day so check back often.
Q. Does this product include everything I need?
A. Please check each item's description for complete details. And the photos should show everything that is included with each product.
Q. What if the computer part I bought is not in stock or was listed in error?
A. We reserve the right to upgrade an item for equal or better value in the event that it is not in stock. For items listed in error, we reserve the right to void all sales and refund in full any payments received on the item within 72 hours.
Q. How can I pay?
A. We accept PayPal, credit cards, US money orders, and checks (allow 7 days to clear). You can make your payment online through our secure server, but we do not process payments over the phone or via FAX. We also accept pre-approved Purchase Orders from accredited institutions. Please contact Customer Support for Purchase Order approval... before you buy.
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2. Shipping and Delivery
Q. How quick do you ship?
A. We usually ship your item the same day we receive your order... if you pay before 1PM (Central Standard Time) and we'll send you a shipping confirmation number after your product ships. We ship via USPS, FedEX, and UPS - Monday through Friday. We don't ship on weekends.
Q. I'm shipping to a Texas address. Do I have to pay sales tax?
A. Only products shipped to a Texas address must include 8.25% sales tax. It's a state law, and we can't process or ship any Texas order until we receive Texas Sales Tax (or receive a copy of your Texas Sales Tax ID for our records).
Q. Do you accept International orders?
A. YES! TXcess Surplus uses USPS Express Mail, FedEX, and UPS International for International shipping. We can also ship international orders on your FedEX, USP, and DHL account. Please read our International Shipping page for complete information.
Q. Can I pickup my order from the store myself?
A. You're welcome to call us to make pickup arrangements for bulk or pallet orders. However, our warehouse is NOT OPEN to the public because we only sell online. Please contact us for more information.
Q. Will you ship this item to a different address?
A. If you pay by PayPal or a credit card... we will ONLY ship to "your Confirmed Address".
Q. I haven't received a confirmation email
A. The email to confirm that we've received your order is sent automatically as soon as we process your order, and normally arrives within a few minutes. If you haven't received the email, please check any junk mail or bulk mail folders, as some email filters (such as Hotmail's) may catch it.
Q. What do I do if items on my order are damaged or missing?
A. Please contact Customer Support right away! If your item has been damaged in transit we will collect it and send you a replacement or refund as quickly as we can. Read our Guarantee and Refund Policy for complete information.
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3. Shopping Cart and Checkout
Q. What is a shopping cart?
A. The shopping cart is the term we use to describe the system that records the items you click 'BUY' on. You can see what is in your shopping cart by clicking on 'Cart' button at the top of each page.
When the shopping cart screen comes up you will be shown what you have selected to buy and the quantities. You can check to see if everything you want is in the list and that the quantity is correct for each item. If you change your mind and want to remove an item form the shopping basket then change the quantity of the item to 0. If you want more than one of a particular product then change the quantity for that product to the number you want.
IMPORTANT NOTE: You must press the 'UPDATE' button after changing the quantities of any item, otherwise the changes WILL NOT take effect.
After you press 'UPDATE' the screen will update to include the changes you have made.
Q. How does the shopping cart remember what I have chosen to buy?
A cookie is a limited small amount of information your web browser stores on the disk drive in your computer.
Our cookies are erased when you close your browser.
Q. I am getting a message telling me TXcessSurplus.com wants to write a cookie, what do I do?
Q. I clicked 'Add To Cart' for another item I want, but the cart only shows the last item I added, what's wrong?
A. You probably have cookies disabled in your browser settings, you need to enable cookies if you want to buy from the TXcessSurplus.com or any online store.
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We do everything we can think of to make it easy for you to find and purchase computer parts from this store. But if you ever have any questions or concerns about your order, just contact Customer Support.
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